Shipping & Returns Policy

Order Processing

Orders are processed within 1–3 business days. Because we work with trusted fulfillment partners and dropship suppliers, some items may ship separately depending on availability and warehouse location. You'll receive tracking information as soon as your order ships.

Shipping Times

Shipping times vary based on the product, supplier location, and your destination. Domestic U.S. orders typically arrive within 5–14 business days. Performance parts often require additional handling time due to weight, packaging, or supplier verification.

Apex Vektor currently ships within the United States only.

Shipping Costs

Shipping rates are calculated at checkout based on weight, size, and destination. Some oversized or heavy items, such as rotors, exhausts, and coilovers, may incur additional freight charges.

Tracking Your Order

Once your order ships, you'll receive a tracking number. Please allow up to 48 hours for tracking updates to appear.

Delays

While we work hard to ensure timely delivery, delays can occur due to carrier issues, supplier backorders, or high-demand seasons. If your order is delayed, we'll communicate updates as soon as we receive them.

Returns & Exchanges

We want you to feel confident in every purchase. Because we sell performance parts that affect safety and reliability, our return policy is designed to protect both you and the integrity of the components.

Eligible Returns

We accept returns on unused, uninstalled, and unopened items, returned within 30 days of delivery, in original packaging with all hardware included.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on installed or test-fitted parts; used components such as pads, rotors, fluids, and filters; electrical items; clearance or final-sale items; custom-ordered or special-order parts; or items damaged due to improper installation or misuse.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service to ensure safe return delivery.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

1. Contact us within 7 days of delivery
2. Provide photos of the item and packaging
3. We will work with the supplier to replace or refund the item

We stand behind every product we offer and will make it right.

Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method and typically appear within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Cancellations

Because many items ship directly from suppliers, cancellations are only possible before the order is processed. Once an order is submitted to the supplier, it cannot be canceled. If you need to request a cancellation, contact us immediately. We'll do our best to help.

Our Commitment to You

As a veteran-owned business built by a lifelong grassroots racer, Apex Vektor is committed to clear communication, honest expectations, fair policies, and protecting your investment, so you receive parts you can trust.

If you ever have questions about shipping, returns, or a specific product, reach out. Call or text us at 469-251-2074, or email tony@apexvektor.com. We're here to help you build smarter, safer, and faster.