Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligible Returns We accept returns on unused, uninstalled, and unopened items returned within 30 days of delivery, in original packaging with all hardware included. A receipt or proof of purchase is required.

To initiate a return, log in to your account at account.apexvektor.com and submit a return request, or contact us at tony@apexvektor.com. Returns must be sent to: 804 Dalworth St., Ste D-102, Grand Prairie, TX 75050.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Items sent back without first requesting a return will not be accepted.

Non-Returnable Items For safety and quality reasons, we cannot accept returns on: installed or test-fitted parts; used components such as pads, rotors, fluids, and filters; electrical items; clearance or final-sale items; custom or special-order parts; items damaged due to improper installation or misuse; hazardous materials; flammable liquids or gases; or gift cards.

Damages and Incorrect Items Please inspect your order upon reception. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at tony@apexvektor.com with photos of the item and packaging. We will work with the supplier to replace or refund the item.

Exchanges To exchange an item, return it using the process above and place a new order separately.

Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Shipping costs are non-refundable unless the return is due to our error.

Cancellations Because many items ship directly from suppliers, cancellations are only possible before the order is processed. Once an order is submitted to the supplier, it cannot be canceled. Contact us immediately at tony@apexvektor.com if you need to request a cancellation.